Location: Sydney, NSW (Hybrid – 1 day per week onsite in Glendenning Warehouse)

Salary: $90,000–$100,000

Type: Full-Time, Permanent

BUSINESS OPERATIONS MANAGER - SYDNEY BASED (HYBRID)

We’re hiring a Business Operations Manager to be the execution backbone of Good Pair Days, translating strategy into action, strengthening our operational systems, and ensuring the business runs smoothly as we scale across Australia and the UK. A role focused both within our Sydney warehouse, and focusing on the wider aspects of the business.

A BIT ABOUT US!

Not to toot our own trumpet but we think we’ve become one of the most innovative wine retailers in the world, by re-imagining what the online wine retail experience can be. We're a dedicated team that thrives on innovation, accountability, and a growth mindset who together delight more than 80,000 wine lovers in both Australia and the UK, shipping out almost 2 million delicious bottles a year!

WHO’S A GOOD FIT FOR GPD?

At Good Pair Days, we're passionate about bringing a fresh approach to wine. Here’s what makes someone a perfect fit for our team:

• Innovative Mindset: You thrive on creativity and innovation. You're not just open to new ideas; you're the one suggesting them. You're constantly looking for ways to improve processes and enhance the customer experience.
• Accountability: You take ownership of your tasks and responsibilities, delivering results with integrity and precision. You're self-motivated and disciplined, ensuring that every detail is perfect.
• Growth-Oriented: You possess a growth mindset, eager to expand your skills and knowledge. Challenges are opportunities in your eyes, and you're always ready to learn from both successes and setbacks.
• Team Collaborator: While this role is independent, you understand the value of cross-functional collaboration. You're adept at communicating and working in sync with others, even from a distance, to achieve the best outcomes for the business.
• Adaptable: You are highly adaptable, capable of thriving in a dynamic, fast-paced environment. You're comfortable with change and uncertainty, ready to pivot strategies and workflows as the business evolves and grows.
• Passion for Excellence: You are committed to excellence and go the extra mile to ensure that our customers and team are delighted. Your passion for your work is evident in the meticulous care and effort you invest in every task.

What You’ll Do

• Learn and understand end-to-end warehouse and fulfilment operations (2 days per week onsite in Glendenning).
• Step in to support or manage warehouse operations when required
• Work directly with the COO to strengthen and improve operational systems across the business
• Drive key cross-departmental initiatives across Operations, Marketing, Customer Service, Procurement, Wine, Tech & Retail
• Translate strategy into structured execution plans and ensure delivery
• Deliver continuous improvement projects, cost-saving measures, and efficiency enhancements
• Analyse operational and financial data to inform smarter decisions
• Support systems management (WMS, shipping platforms, reporting tools, automation)
• Work with external partners, suppliers, and internal stakeholders to drive outcomes
• Champion clear communication and operational transparency company-wide

What You Bring

• 4+ years experience in operations, business operations, logistics, or project delivery in a fast-paced environment
• Strong initiative and proactive ownership - you anticipate needs before they arise
• Comfortable analysing data and building reports to support decision-making
• A confident communicator who keeps things moving and people aligned (we use Notion and Slack)
• Experience working in ecommerce, logistics, or subscription businesses is highly regarded
• Comfortable spending time in a warehouse environment and learning hands-on operations
• No requirement to have specific wine knowledge

Example Projects You Could Work On

• Improving warehouse efficiency and dispatch accuracy
• Integrating AI tools into operational workflows
• Optimising courier performance and shipping cost structures
• Supporting expansion initiatives (new warehouse, retail, operational scaling)
• Enhancing reporting dashboards and data visibility
• Implementing process automation across teams

What You’ll Get

• $90,000–$100,000 + Super
• Free Good Pair Days Wine Subscription
• 20 Days Annual Leave + Public Holidays
• A role with real impact, visibility, and operational ownership
• Direct exposure to executive decision-making and scaling strategy

Good To Know

• You’ll report directly to the COO, based in London
• Expectation of 1 day per week onsite in our Glendenning warehouse
• Our broader team operates across Australia and the UK
• Some flexibility required to collaborate across time zones (at least one evening per week).

Application Process

• Online Application & Cover Letter (Applications without a cover letter will not be reviewed). Maximum one page outlining why you would be a strong fit for this role.
• Interview with the COO (45–60 minutes)
• Second Stage Interview (45 minutes)